Whale Cloud’s AI Push Wins Frost & Sullivan Nod — What Telecoms Stand to Gain

A practical award for a practical problem

Whale Cloud has been named a 2025 Asia-Pacific Technology Innovation Leadership award winner by Frost & Sullivan for its AI-enabled operations and business support systems. The recognition, announced this week by the research firm, highlights Whale Cloud’s push to use artificial intelligence to automate routine telecom operations and improve customer experience. For operators juggling fleets of virtual services and complex legacy systems, the award signals that a vendor is gaining traction with practical AI tools rather than just lab demos. That matters because telecom companies increasingly need software that can cut down on manual fixes, speed up service delivery and make customer problems easier to spot and fix. The award shines a light on a quieter part of the telecom stack that still decides whether customers get reliable service.

How the award judges technology that pays off

Frost & Sullivan’s Innovation Leadership awards look for vendors that combine new technology with clear business value and a path to commercial adoption. In naming Whale Cloud, the firm pointed to the company’s work on AI-driven OSS (operations support systems) and BSS (business support systems), the software pieces telcos use to run their networks, bill customers and handle orders. Frost & Sullivan’s write-up emphasized automated fault detection, data-driven customer insights and tools that help move legacy systems toward cloud-native architectures.

Whale Cloud’s materials say the company has stitched together machine learning models, real-time analytics and process automation into a single platform designed for operators. The result, the company argues, is faster fault resolution, fewer repeated customer complaints and simpler service provisioning. In a statement, Whale Cloud described the award as further validation of its focus on practical AI for telecom, noting that the recognition reflects both engineering work and early commercial wins. The company also points to capabilities often sought by operators today: predictive maintenance that spots likely failures before they hit customers, closed-loop automation that can detect and fix some problems without human intervention, and order-to-cash automation to reduce billing errors and speed revenue collection and deliver measurable outcomes.

Where operators see the immediate benefit

For network operators, the practical effects are straightforward. Better OSS/BSS automation can cut the time engineers spend chasing alerts, reduce billing mistakes and speed up how quickly a new service reaches paying customers. For customers, that can mean fewer interruptions, quicker fixes and faster activation of new plans or features. Operators that adopt these tools can also free staff to work on higher‑value projects, like rolling out new services or improving coverage. Operators that have tested similar automation often report lower customer churn and faster time-to-market for new services, benefits that add up quickly in competitive markets. Smaller operators may see the biggest immediate gains.

Why this prize matters in a crowded market

The telecom software market for OSS/BSS is crowded. Legacy specialists and newer cloud-first vendors all compete to supply operator needs. At the same time, two trends are reshaping buyer preferences: a push toward cloud-native, microservices-based platforms, and growing interest in AI that can automate network operations end to end. Awards like Frost & Sullivan’s matter because they help buyers separate vendors that have built repeatable customer value from those that mainly offer proofs of concept. Vendors with proof that their AI works in live networks often get an edge in long procurement cycles.

Whale Cloud’s standing and what to watch next

Whale Cloud builds cloud and telecom software for operators across Asia-Pacific and other markets. The firm has positioned itself as a bridge between older, on-premises systems and newer cloud-native stacks, with a heavy emphasis on embedding AI into routine operational tasks. The Frost & Sullivan recognition gives Whale Cloud a marketing boost and may help land more trials and deployments with cautious operators.

What to watch next: whether Whale Cloud can convert recognition into a steady stream of customer contracts and whether its AI modules can show measurable improvements in real networks over time. For now, the award signals that Whale Cloud is moving beyond promise and toward practical tools that operators want — a useful step for any vendor aiming to grow in a conservative telecom market.

Photo: Der_ Hördt / Pexels

Sources

• prnewswire.com