Therap Services Unveils Redesigned HomePage to Speed Everyday Work for Care Teams

A smoother start to the day for LTSS and HCBS staff

Therap Services announced the release of an updated Therap HomePage, billed as a cleaner, faster entry point for long-term services and supports (LTSS) and home- and community-based services (HCBS) providers. The company says the new landing screen is meant to reduce the time staff spend hunting for information, surface urgent tasks more clearly, and work better on both phones and desktop computers. The update was described in the company’s press release and is rolling out now to existing customers.

What the new HomePage actually changes for users

The redesign focuses on three visible areas: navigation, dashboards and accessibility. Navigation has been simplified so users can move between the most-used features—client charts, incident reports, scheduling and billing—with fewer clicks. Menus are reorganized and, in many places, condensed into clearer sections so new or infrequent users don’t get lost.

Dashboards are more prominent on the new HomePage. Therap highlights a customizable widget area where supervisors and case managers can pin the items they check every day—like pending approvals, upcoming shifts, or recent incidents. Widgets are intended to show at-a-glance counts and links, so people can act without digging through menus.

On accessibility, Therap says the page meets commonly used standards for screen readers and keyboard navigation, and offers clearer contrast and larger targets for users on tablets or phones. The company also notes that the redesign keeps HIPAA protections in place: access controls, audit logging and role-based views remain part of how information shows up.

Behind the scenes, Therap says the HomePage adapts to device size: on mobile it prioritizes a slim set of actions and notifications, while desktop users see the fuller dashboard layout. The update is framed as a usability change rather than a change to core clinical workflows, which should limit training needs for busy teams.

Day-to-day impact for case managers, caregivers and administrators

For case managers, the new HomePage aims to cut small, repetitive delays—finding a client file, spotting a new incident, or opening today’s schedule. Those seconds matter when staff are juggling visits and paperwork. Therap’s emphasis on configurable widgets means supervisors can tailor the view to the tasks their teams actually do, reducing clicks and context switching.

Caregivers working in the field should see fewer hurdles on mobile devices. By grouping urgent alerts and sign-off items at the top, the company hopes to lower the chance that a missed task becomes a late task. Administrators get a cleaner snapshot of compliance items and outstanding approvals, which the company says will help show where backlogs are forming.

Therap positions these changes as productivity improvements rather than new clinical features. That matters for smaller providers in HCBS and human services who may lack large IT teams: a simpler, clearer HomePage can shave time off routine work without changing how records are created or stored.

Therap Services in plain terms

Therap Services builds software for organizations that support people with disabilities, long-term care needs and other services delivered in the community. Its tools cover client records, reports, medication logs, incident tracking and billing—functions that agencies use to document care and meet state or federal rules. The company works with a wide range of providers, from small group homes to larger regional agencies. Therap is a private company and positions itself as a specialist in human services technology rather than a general electronic health record vendor.

What the company says — and what it didn’t say

The press release includes quotes from company representatives praising the update. One product leader is quoted saying the redesign was driven by direct feedback from users and aims to “get people to the right place, fast,” while a customer relations comment noted the company wanted to reduce daily friction for frontline staff. These statements emphasize user experience and speed.

The release does not provide specific metrics on time saved, adoption rates from pilot customers, or independent customer quotes. It also does not detail whether the redesign will change pricing, certification, or integration behavior with other state systems. Those details would help assess how meaningful the change will be in practice.

Rollout timing and what users should do next

Therap says the new HomePage is rolling out now to existing customers. For organizations that already use Therap, the update appears to be an automatic interface change, with configurable options available in account settings. The company points users to built-in help and to customer support for setup questions. Agencies considering Therap can request a demo to see the new HomePage in action and ask about training resources.

For everyday users, the practical next steps are simple: watch for the interface change, try the widget and dashboard features, and use the support resources if the new layout hides any commonly used links. For administrators, it’s a good moment to check role permissions and ensure that what appears on the redesigned HomePage matches what each staff role should see.

Sources

• prnewswire.com