Law Firm Steps In After NAHGA Customers Warned Their Claims Data May Have Been Exposed

Notice of a possible breach and what it means right now

NAHGA Claim Services customers received a warning that their personal information may have been exposed, and a law firm, Edelson Lechtzin LLP, has opened an investigation on behalf of those customers. The notice says the incident could affect people who used NAHGA for insurance claims or related services. At this stage the alert is focused on the fact of possible exposure and the legal review; NAHGA says it is looking into what happened and which records were involved.

The timeline so far: discovery, response and where the probe stands

The company first learned of the issue recently and moved to investigate after noticing unusual activity tied to some systems. NAHGA says it launched an internal review, then engaged outside counsel and investigators to dig deeper. That is how Edelson Lechtzin became involved — the firm is now making inquiries and exploring whether claims can be brought on behalf of affected people.

At the same time, NAHGA says it has taken steps meant to contain the problem. Those include locking down affected systems, reviewing access logs, and notifying regulators where required. The technical investigation is ongoing. Right now there is no public evidence that every customer record was accessed, but the notice makes clear the company cannot rule out exposure of some records.

Who might be affected and what kinds of data could be at risk

The warning covers people who interacted with NAHGA on claims and related work. That broadly includes policyholders who filed claims, third parties listed in claims, and businesses that use NAHGA’s services. The company did not list every affected file in public notices, so the reach could vary from a small set of accounts to a larger slice of its database.

According to the notice, exposed information may include routine contact details and claims records. In many breaches at claims and insurance service providers, the types of data exposed can include names, addresses, phone numbers, policy or claim numbers, and in some cases sensitive identifiers like Social Security numbers or financial account details. NAHGA’s statement indicates that some personal or sensitive items could be among the data in question, but it has not provided a full inventory to the public yet.

NAHGA sent notices to affected people and began coordinating with legal counsel and investigators. Customers should have received written notices by email or mail if their information was identified in the company’s review so far.

Practical steps for people who got a breach notice

If you were told your data may have been exposed, start by reading the notice carefully. It will usually say what types of information are involved and what the company is offering, such as credit monitoring. Keep that letter or email for your records.

Check your financial and insurance account statements for strange charges or unfamiliar activity. Set up alerts on your bank and card accounts so you get immediate notices of transactions. If the notice mentions Social Security numbers or other strong identifiers, consider placing a fraud alert or credit freeze with the major credit bureaus — a fraud alert makes it harder for someone to open new credit in your name, while a freeze stops new credit outright until you lift it.

Be extra careful about phishing and scam attempts after a breach. Attackers often use leaked personal details to craft convincing emails or calls. Do not click links or give personal details in response to unexpected messages; call companies directly using numbers you trust. If you notice suspicious activity you can report identity theft to the Federal Trade Commission or your local authorities and keep copies of any reports.

Why this matters beyond one company

Breaches at firms that handle insurance claims and related records are part of a steady pattern. These vendors hold concentrated, sensitive information about many people, which makes them attractive targets. Regulators and state attorneys general are watching these incidents more closely, and law firms are quicker to bring investigations if customers see signs of harm.

For customers, the risk is straightforward: exposed claims data can be used in fraud or to fuel identity theft. For vendors, the fallout is reputational damage, potential regulatory fines, and the cost of remediation. The involvement of a law firm like Edelson Lechtzin signals that people and plaintiff attorneys are preparing to test whether the company did enough to protect data. That scrutiny often prompts stronger protections industry-wide, but it can take time for investigations and any legal follow-up to play out.

For now, affected people should watch their accounts closely, follow the steps in NAHGA’s notice, and keep an eye on updates from the company and the investigators.

Sources

• prnewswire.com