Doxim Opens Phoenix Production Hub to Power Faster, Omnichannel Customer Services

New Phoenix facility aims to speed and unify Doxim’s omnichannel services

Doxim has opened a new production and fulfillment center in Phoenix that the company says will give clients more capacity and faster service across print, digital and mailing channels. The site is described as a large, modern production hub built to handle both traditional statements and bills as well as digital fulfillment and customer communications. Doxim presents the Phoenix location as part of a push to offer true omnichannel delivery, where the same operation can serve print runs, email and online document portals without gaps or slow handoffs.

What the Phoenix site contains and what it can do

The Phoenix facility occupies tens of thousands of square feet and is set up to run multiple service lines under one roof. Doxim highlights production space for high-volume transactional printing, folding and inserting equipment for mailed materials, and finishing capabilities for personalized pieces. The company also noted secure areas for sensitive documents and procedures aligned with regulated industries.

On the technology side, Doxim emphasizes integrated software and digital platforms that help move a single customer communication from design to delivery whether the endpoint is paper, email or a secure web portal. That includes tools for variable-data printing—so each paper statement can be personalized—alongside digital document assembly and distribution systems meant to sync with a client’s existing workflows.

The site reportedly includes modern mailroom handling and outbound logistics to speed delivery by the U.S. Postal Service and private carriers. Doxim also mentions quality controls and compliance checks designed for financial services, utilities and other sectors where accuracy and secure handling matter.

How this expansion fits Doxim’s wider omnichannel push

For Doxim, the Phoenix hub is framed as more than added square footage. The company has been positioning itself as a provider that can manage the full lifecycle of customer communications across channels. Having production, digital tools and fulfillment in one place reduces transfer times between systems and can make it easier for clients to move customers from paper to electronic delivery—or support both at scale.

Regionally, the Phoenix location gives Doxim closer access to clients in the Southwest and helps the company spread capacity beyond its existing footprint. That matters when large customers need guaranteed run-times during billing cycles or when mail volumes spike. The new hub should also give Doxim flexibility to handle peaks without outsourcing or long wait times.

Executives highlight customer benefits and faster service

Company leaders framed the expansion around speed, reliability and unified service. Doxim executives said the Phoenix site will let customers consolidate vendors and simplify how they manage statements, notices and other communications. Leadership emphasized benefits such as faster turnaround, fewer errors from handoffs and a single point of contact for mixed-channel projects.

The comments stressed practical client wins: closer shipping, quicker onboarding for new projects and the ability to scale up during busy periods. Executives also positioned the site as a response to customer demand for more integrated digital options alongside traditional mail.

Local economic and community effects in Phoenix

Doxim says the new site creates local jobs in production, logistics and technology support. The company plans to hire staff for machine operation, mailroom processes and IT roles that maintain the integrated systems. Doxim also mentioned working with local vendors and service providers to support facility operations.

Beyond direct hires, the move could modestly boost nearby suppliers and shipping partners. Doxim framed the opening as a community investment, noting that a local presence makes it easier to run tours, meet clients face to face and take part in region-specific partnerships.

Where to find more information and next steps

Readers who want more detail can look for Doxim’s official press release or visit the company’s website to see service descriptions and contact information for media or sales teams. The company said the Phoenix site is operational and will begin handling client work immediately; companies interested in onboarding can reach out to Doxim’s commercial team for options on tours, capacity planning and migration support.

Sources

• prnewswire.com